Are these globes suitable for outdoor use?
Yes, our lenses and bodies can withstand the elements.
Can these globes be lighted?
Yes! We have lamp bases available for purchase in a variety of colors.
How do I apply my water transfer decals?
We have posted instructions on how to apply our water transfer decals for your convenience.
I have a question not addressed here.
Please contact us at email@example.com! You can also call us at (503) 228-8347 but email is preferred.
When will my order be sent?
We're in Monday–Friday. Orders will be sent out that same or following business day.
How soon will I get my order?
We ship via UPS Ground and USPS First Class or Priority shipping to the contiguous United States. This typically takes about five business days; however, shipping duration depends on a number of factors. Unfortunately, we are not able to offer expedited shipping of any kind.
Do you ship to PO boxes?
We do not ship to PO boxes. Any orders whose destination address is a PO box will be canceled.
Do you ship outside the US?
We currently do not ship outside of the contiguous United States. If you are located elsewhere and are interested in our products, contact us at firstname.lastname@example.org and we'll see what we can do for you.
I want to return my purchase.
If you are dissatisfied with your purchase, please contact us at email@example.com within 30 days of receiving your order and we can discuss options. In the event that you return your purchase, you will be responsible for return shipping. Please be sure to retain your tracking information, and, ideally, forward that information to us so we can be sure to get to it as soon as possible.
My item arrived damaged.
Please contact us at firstname.lastname@example.org if your purchase arrives damaged. We will either ship you a replacement or give you a refund depending on the situation.
How long until I get my refund?
After your item is received by us, we will initialize a refund within two business days with rare exception. You will be notified when this occurs. How long it takes to appear on your bank statement depends on your form of payment and bank.